The large majority of you have filled out our customer satisfaction survey and the conclusion we came to was — you love us, you really love us! Getting all your feedback was great. Below, you will find some of the survey results, but first…
To show our appreciation this Valentine’s Day, we’re giving you a major sweet treat. We’ve made this fun video of our two co-founders grooving to “We can’t get enough of your Love” in honor of you, our valued customers. It’s not every day when you can get a CEO and VP on roller skates with 70s hair. We love our founders for being such good sports and most importantly, we love our customers. Please enjoy!
Top scores were awarded in many categories, and we’d like to highlight some of the major topics that matter most to you.
100% of all customers provided positive and high ratings for the following categories: responsiveness of support, product features, capabilities, and communications of new feature releases.
We received the highest amount of praise and feedback about our awesome customer support team:“This is a DAM excellent product and is supported by a fantastic, responsive DAM staff. I highly recommend working with the folks at WebDAM “ – Miami University “The customer service has been nothing less than fantastic.” – Root Capital “Their customer service and response to questions is outstanding” – FCU “The support staff is always very responsive to our needs and friendly.” – University of Texas “Customer service is knowledgeable and there is NOT another digital asset manager out there like this.” – LearningRx
Rating the quality of WebDAM, nearly 100% of customers said it meets and exceeds their expectations. When asked, How likely is it that you will continue to use WebDAM in the future? 100% of the customer responses communicated they will be using WebDAM in the future and are not going anywhere.“Would (and have) highly recommended the system.” – University of Washington “WebDAM is an amazing system and has been a god send for me and I’m eternally grateful.” – Eagle Rider
We also received some wonderful feedback on new digital asset management features desired. We encourage feedback like this, as we are continuously innovating and growing upon our solution. Your great suggestions have been placed in our product roadmap discussions, voting process, and prioritized for future releases.
On a day like Valentine’s Day, we cannot express our appreciation for your feedback enough. The past years have been very exciting for WebDAM and it’s due to our great customers. The next years are going to be even more exciting, with growing innovation and new features. We find it fitting and entertaining to conclude by quoting one of the masters of romance, Barry White, “Your love for me is all I need.” and we’re saying that to you, our WebDAM customers. Happy Valentine’s Day!