In our latest webinar we cover some pretty cool features released in WebDAM 8.9.0 and some integrations that will be coming out soon! If you weren’t able to attend I highly recommend watching the recorded webinar to see enhancements to the social publishing feature along with the new DAMSuccess.com and more.
The WebDAM Customer Success team is thrilled to share the newly redesigned DAMSuccess.com – a beautiful destination for customers to find valuable DAM resources and engage in meaningful conversations with peers and experts.
If you’re a customer you can start right away by watching the video directly in the NEW DAMSuccess.com here. If you’re not a customer yet, you can view the recording below.
Also, I’ve shared some digital asset management tips many customers find helpful. So keep reading to see valuable strategies like how to make it extra easy to find assets, setting up permissions correctly and how to stay up-to-date with your DAM knowledge.
Always remember to keep your Metadata up to date. After all, it’s the main driver of search, so you want to make sure that contributors are always adding relevant metadata along with assets.
Remember to add new metadata fields or keywords into your taxonomy when necessary. If you want a quick primer on what all these terms mean, read our recent post about Demystifying DAM Jargon here.
To keep metadata updated, you need an open line of communication with your users. Contributors should be able to request updates to your Metadata Schema when new files are added to a keyword taxonomy or a Metadata field picklist. Users that search for assets should provide feedback about frequently used search terms that don’t return results.
We all get too busy to worry about the little things, but having a lot of untagged assets will make your assets less searchable, potentially frustrating users. Lighten the workload for your team and use Metadata Templates. This will help save time and by making the metadata addition process automated and streamlined.
One customer question that comes up occasionally is, “How can I make sure that my folder permissions and groups are setup correctly?” My first response is to look at how the Guest and Logged-in groups are configured, which is a topic covered extensively on DAMSuccess.com.
The Guest Group lets you control access for users who don’t have WebDAM login credentials. It’s perfect if you want to make certain folders accessible to the general public or media outlets.
Users with login credentials belong to the Logged-In Group. Customers sometimes use this group to allow all users to view or download assets from folders everyone can access – such as brand logos.
You can’t add or remove users from these groups – instead, users are placed in groups based on whether or not they have login credentials. Admins will initially set permissions that allow users in the group to view or download certain folders. When an admin decides to have stricter permissions, sometimes these groups can get overlooked. So make sure to setup Guest or Logged-In groups to only view the folders they need.
WebDAM is always innovating and releasing new features and enhancements that are largely driven by our customers’ needs and requests. Our ongoing webinars are the best place to stay up to date on WebDAM’s latest and greatest features. Stay tuned for upcoming webinars and you can view all of the past webinars on DAMSuccess.com.